Edward-Elmhurst Health
We helped our client launch a new brand and gained 15,000+ new patients in the process.
Client:
Edward-Elmhurst Health is a hospital system comprised of three hospital campuses and over one hundred specialty locations with a service area of 1.9 million residents. The system boasts $2 billion in assets and $1 billion in recurring revenues.
Brief:
The healthcare landscape in Chicagoland is very competitive with numerous options for residents. When Edward-Elmhurst formed, it had to find a way to break through the clutter and announce its new brand to the community. It also had to improve patient intake and financial results to ensure the health of the new system.
Insight:
Not only did we need to break the clutter…We needed to shatter expectations. The first step was signing Danica Patrick as spokesperson for the new brand and our theme of “Healthy-Driven.” We then needed to make sure that we leveraged Danica’s star power to its fullest potential with high-impact, broad-based, immersive advertising media.
Solution:
We developed a fully integrated campaign that included TV spots around The Superbowl, The Academy Awards, The Golden Globes, The NFL, and NASCAR. We executed train station advertising “take-overs” at the two major commuter hubs in Chicago – Union Station and Ogilvie Transportation Center. We placed 20 digital and static billboards on major expressways and routes within Chicago. We blanketed the airwaves on the top radio stations. We wrapped buses and advertised in movie theaters, fitness centers, and even on gas pumps. We activated brand ambassadors with “make-your-own smoothie” stationary bikes. We placed targeted cable TV advertising and print with several waves of door hang drops. We then negotiated digital tie-ins and added-value packages.
Results:
Commissioned research conducted by NRC showed that Top-of-Mind Awareness of the new system increased significantly in the market and had surpassed all other competitors by at least double. In addition, IHA COMPdata proved increased market share for the newly formed system. To top it all off, system income from operations increased significantly from the year before the brand launch campaign.